FAQS

Artwork

How do I upload a logo?

Click on 'Choose File,' then select the logo file from your computer to upload. Please ensure the file is in one of the following formats: gif, jpg, jpeg, png, or a vector format such as eps, ai, or cdr. We require high-quality images with a minimum resolution of 400x400 pixels. If you need to upload two logos or have any special positioning requests, please contact us via email.

 

Can I put a logo or emblem on my apparel?

Yes, you can upload your own logo on the product page. We can also provide logo or emblem suggestions if needed. Please note that uploading copyrighted material without proper authorization constitutes an infringement.

 

Can I replace the team name on the front with a team logo?

Yes, you can. To help you customize your jerseys more effectively, please contact us at [email protected]. or via our online chat. Our professional service team will assist you throughout the entire customization process.

 

How do you send my personalized jerseys?

We are proud to use DHL / FedEx / UPS as our primary carrier. Our production time will be the same and shipping costs vary depending on where the order is going.

 

 

Can I add the logo other than the sleeves, chest, and back neck?

Yes absolutely. Simply email our sales team at [email protected] and in the notes section, mention which logos should be assigned to which apparel and where the placement of the logos should be.

 

Can I use another font, not the default font on your website?

Yes, you can suggest a special font for us to use on your product. The style of all lettering and numbers can be customized to your choosing.

 

Can I get a free mock-up?

If you need a design mock-up, please contact our customer service team. To ensure the process is efficient and accurate, provide us with the exact style, color, and other details of the jerseys. If you have already placed an order, include your order number, and we will create a effect picture for you. Reach out to us at [email protected].

 

How does logo outline work?

Typically, we add a logo outline to ensure it contrasts well with your chosen product. If you would like a special color match, please add a note to your order or email us at [email protected].

 

Could I order two different logos in one batch of jerseys or uniforms?

Yes, absolutely. Simply email our sales team at [email protected]. In the notes section, mention which logos should be assigned to which apparel and specify the desired placement of the logos.

 

Special Note On Blank Customization

If you select "Stitched" or "Print" when placing an order but do not provide any customized content (name/number/logo), the order will automatically be changed to the "Blank" version. You will receive plain products of the corresponding color and design WITHOUT ANY CUSTOMIZED INFORMATION (no name/number/logo).

 

Special reminder for the logo

We only accept high quality images, at least 800px by 800px. Because the LOGO area of the jersey will be larger than usual, you need a high-resolution picture, and you need to upload a file of not less than 800px * 800px. Some products need to upload a 1000px by 1000px logo. Please refer to our tips for specific logo pixel requirements.

Please note that you can only upload the following file formats :GIF, JPG, jpeg, PNG or vector file formats such as EPS, AI, CDR, etc.

Note: If you upload a logo with fewer pixels than our requirements, our designers will need to spend a few days to help design and adjust the sharpness to achieve the best production results. Model making time is not included in the standard time frame of your order.

 

Will my custom item look exactly like the product mock-up?

The mock-up allows you to see a preview of your custom apparel as you customize it. Please note that this preview is not an exact representation and is meant only to give you a general idea of the result.

We have standard locations for decoration (e.g., left/right chest areas, back, under the back collar) that may vary slightly from what you see in your product preview.

Our production team will always work to make sure your design looks its best on the custom apparel products you order. Slight deviations between the preview we sent to you and your final product should not be considered errors.

 

Need Future Design?

If you want to change color, add logos, or change fonts on this design. Please chat with us online. You can also email [email protected].

 

Design Confidentiality & Copyright Protection

We take customer privacy seriously and strictly safeguard the designs you entrust to us. Your designs are used solely with your authorization. If you require copyright protection for your designs, please reach out to [email protected] for assistance.

 

How is custom information positioned on jerseys?

We typically center custom text on jerseys based on the length of the content. However, for customization involving two or more words, adjustments are made according to the length of each word. To achieve a centered appearance, it's possible that a letter may be split and sewn across two segments. Rest assured, when the jersey is buttoned up, the custom information will still appear intact and coherent. If you have specific preferences regarding the design or placement of your custom text, please contact us at the time of your order. We are more than willing to accommodate your customization requirements and adjust the positioning as needed.