Shipping Policy

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Roermex to import the goods on his behalf. Further, the consignee/buyer agrees that Roermex may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.

Order time=Processing time+Shipping time

Processing time

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard U.S. Domestic and international orders may take up to 5-7 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 5 business days, Expedited orders can still take up to 3 business days, and Multiple orders can still take up to 7-12 business days to process. This is just an estimate and doesn't include weekends or holidays.

Please Note: Purchasing expedited shipping does not shorten production time, it only speeds up the shipping time.

Shipping rates & timelines

Please note that orders to your destinations may take 7-14 (standard) or 5-7 (expedited) business days from the date that it is shipped out, not necessarily from the date that they are placed, depending on the shipping method selected and the final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

Your final shipping cost is displayed at the point of checkout.

Shipping fees

Shipping fees are non-refundable. If you refuse any shipments from Roermex.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

Delivery policy

If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Roermex does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review them on a case-by-case basis.

Delivery claims

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Roermex does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Out-of-stock items

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Reserved rights regarding shipping

While we will make every effort to accommodate your shipping and billing preferences, in order to protect your interests, Roermex reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Roermex reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

An irregular or excessive returns history is indicative of Return Records.

An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

Potential fraudulent or criminal activity.

Similarly, Roermex reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.